How to Make Your Business Case Look Like Internal Ops Wrote It

> TL;DR: Cases fail when they feel foreign. Make yours look and sound like an internal document: reuse the org's headings, time horizons, and KPI names; pre-map governance; show the Do Nothing / DIY / Vendor table; put the canary → impact → value math on page one; include a price range; and show a simple implementation that avoids shelfware. The goal is lift-and-drop—your champion can paste your work straight into their process.

Start with the buyer's skeleton (even if you never see it)

Most organizations decide with the same bones: Executive Summary → Problem → Options → Proof → Implementation → Money. Use those exact headings. If they call "Problem" an "Opportunity Statement," use that. If they think in quarters and fiscal years, your dates do, too. When your page one mirrors their structure, a skeptical reviewer keeps reading because nothing feels off.

Why it matters: translation tax kills momentum. The more your case looks like it was generated inside the building, the faster it travels.

Write in their numbers (not your adjectives)

Replace "powerful," "intuitive," and "seamless" with the metrics the org actually runs on. Use the canary → impact → value chain they believe:

• Name the canary you can move quickly (their unit, their baseline, their window).
• Tie it to impact they already track (pipeline quality, cycle time, backlog hours, renewal coverage—whatever their dashboard shows).
• Show Benefit = Impact × Risk, then Net = Benefit − Cost for DIY and Vendor.
• Keep two windows visible: 1–2 quarters post go-live and 12–18 months.

If a VP can swap in their own inputs and land in the same direction, your math is trustworthy. If the math breaks when your adjectives are removed, you don't have a business case—you have marketing.

Pre-map governance and name-check reviewers

Deals die when new approvers appear late. Save yourself by naming the usual suspects up front: Ops, Finance, Security, Legal, HR/Change. Add a small "Reviewed by" line on page one. Even if you haven't met all of them yet, the placeholder reminds your champion to route it correctly—and signals to Finance that you understand how decisions actually happen there.

Tip: list the decision owner and the decision date. It forces everyone to treat the work like a real project rather than a "someday" wish.

Put the three options on page one (and keep them honest)

Honor the Do Nothing / DIY / Vendor frame. Use one mini-table with shared assumptions:

• Do Nothing = the cost of the ongoing impact across the two windows.
• DIY = internal build with owners, timeline, maintenance, and adoption work priced in.
• Vendor = same fix, proven faster and safer;

DIY is the practical price ceiling. If your Vendor row needs a miracle to look good, the deal isn't ready. Tighten proof or reduce risk before you ask for money.

Show price as a range (Finance shouldn't hunt for it)

If Finance has to dive into an appendix to learn scale, you just added a week. Put a realistic range on page one that matches scope and assumptions. The Money section in the appendix carries line items, scenarios, and terms. The summary sizes the decision.

Attach artifacts in the order approvers expect

• Options table with shared spine.
• Proof (if needed): a
• Implementation: owners, milestones, and adoption risks with mitigations so
• Money: assumptions, ranges, and the note that

Make each artifact short and portable. These pages should paste cleanly into the org's internal documents and slides.

Write like Ops (voice that travels)

Short sentences. Concrete nouns. Units everywhere. Avoid "innovation theater." If a sentence only makes sense inside your product brochure, it doesn't belong. Your POV should stand even if your product name disappears. You're explaining how the system works, not how your SKU is shiny.

Socialize early, in their cadence

Ship version 0.8 to your champion with a single question: "What did I get wrong?" Adjust language, KPIs, and reviewer names. Put the Executive Summary in plain text in an email for one skim; keep the heavy artifacts in a link or appendix. The order matches how busy leaders read.

What good looks like (checklist)

• Executive Summary that survives a seven-second CFO scan (objective, options, math, price range, owners).
• Problem statement in buyer language tied to a published initiative (true U&I).
• Clean Do Nothing / DIY / Vendor table with shared assumptions and two time windows.
• Canary → impact → value paragraph with explicit units and risk factor.
• Reviewed by line with the usual approvers listed.
• Implementation page with owners, milestones, and adoption risks + guardrails.
• Money page with assumptions and ranges;
• Everything paste-able into internal templates without rework.

CTA

Open your last case and rewrite page one so an internal ops leader could present it as their own without editing. Keep the options table, the canary/impact math, the price range, and the "reviewed by" line. If it doesn't feel like their document when you're done, keep editing until it does. When your case looks like Ops wrote it, approvals move faster—because it finally belongs to the buyer.