Terms of Service

By accessing, downloading, or using the Supercase Service, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to these terms, you may not access or use the Service.

Supercase is a software-as-a-service platform designed for sales teams that provides business case generation and management tools.

3.1License Grant

Subject to your compliance with this Agreement, Supercase grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes only.

3.2License Restrictions

You may not:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
• Modify, adapt, alter, translate, or create derivative works of the Service
• Distribute, sublicense, lease, rent, loan, or otherwise transfer the Service to any third party
• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to the Service or its related systems or networks
• Use automated means to access the Service without prior written permission
• Interfere with or disrupt the Service or servers connected to the Service

4.1Account Creation

You must provide accurate, current, and complete information when creating your account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4.2User Content

You retain ownership of all content, data, and materials you upload or create using the Service (“User Content”). You grant Supercase a limited, non-exclusive license to use, store, and process your User Content solely for the purpose of providing the Service to you.

4.3Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party right;
• Infringe or misappropriate intellectual property, publicity, or privacy rights of others;
• Transmit unsolicited commercial communications, spam, chain letters, or similar bulk messaging;
• Harass, threaten, defame, discriminate against, or incite violence toward any person or group;
• Upload or generate content that is sexually explicit involving minors, promotes terrorism, or facilitates self-harm;
• Generate or disseminate content intended to deceive others about the identity, credentials, or affiliation of any person or organization, including impersonation, synthetic media without disclosure, or fabricated testimonials and citations;
• Reverse-engineer, extract, or attempt to derive the underlying AI models, prompts, weights, or training data used by the Service;
• Scrape, harvest, or systematically collect data from the Service, or use automated agents to submit requests beyond normal individual use;
• Interfere with, disrupt, or attempt to gain unauthorized access to the Service, related systems, or other users’ accounts;
• Use the Service to develop a competing AI product, benchmark the Service for competitive analysis, or train a model that uses the Service’s Outputs as training data.

We may suspend or terminate your access to the Service for violation of this Section 4.3, with or without notice, in addition to any other remedies available to us.

5.1Free Tier

Supercase offers a free tier that grants each account a limited number of free Supercase generations, as described on our pricing page. The free allocation does not renew on a recurring basis; once the allocation is used, continued generation requires a paid plan. Specific usage limits and any rules governing unused generations are set forth on the pricing page and may be updated from time to time.

5.2Paid Subscriptions

Paid subscription plans are billed per seat on a recurring monthly basis. Each paid subscription includes a monthly credit allocation for Supercase generations, as described on our pricing page. Credits may be shared across users within the same account and may roll over according to the terms on the pricing page. You may purchase additional credit top-ups at any time.

5.3Payment Terms

All fees are non-refundable except as required by law. You are responsible for all taxes associated with your use of the Service. We may change our pricing with 30 days’ notice to existing subscribers.

The Service and its original content, features, and functionality are and will remain the exclusive property of Supercase and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

7.1Inputs and Outputs

You may submit prompts, instructions, data, documents, and other materials to the Service (“Inputs”). The Service uses Inputs together with third-party large language models and related tools to generate text, analysis, summaries, and other content (“Outputs”). Inputs and Outputs together are referred to as “AI Content.”

7.2Ownership of Outputs

As between you and Supercase, you own all Outputs generated for your account, to the extent permitted by applicable law. Supercase hereby assigns to you all of its right, title, and interest in Outputs, subject to your compliance with this Agreement. You are solely responsible for Outputs and for any decisions you make based on them.

7.3Accuracy and Reliance

Outputs are generated by probabilistic models and may be inaccurate, incomplete, outdated, or inappropriate for your purpose. You must independently verify Outputs before relying on them for any business, financial, legal, or other decision. Supercase does not guarantee that Outputs are accurate, free from error, or suitable for any particular use.

7.4Similarity of Outputs

Outputs may resemble or be substantially similar to outputs generated for other users when prompts or underlying data are similar. You may not assume Outputs are unique to you.

7.5Use of Inputs and Outputs

Supercase may use Inputs and Outputs in aggregated or de-identified form to operate, maintain, and improve the Service. Supercase does not permit our AI subprocessors to use your Inputs or Outputs to train their own general-purpose models.

7.6Third-Party AI Providers

The Service uses third-party AI providers to generate Outputs, including Google Cloud (Vertex AI / Gemini), OpenAI (embeddings only), and Exa (web search). A current list of AI and other subprocessors is available at /legal/subprocessors. Your Inputs may be transmitted to these providers for processing. Each provider processes data under its own terms and privacy commitments.

7.7Confidentiality of Inputs

Supercase treats your Inputs and Outputs as your confidential information and will not disclose them to third parties except (a) as necessary to provide the Service through our subprocessors, (b) with your consent, or (c) as required by law. Supercase employees and contractors access customer data only on a need-to-know basis for providing and supporting the Service.

7.8Prohibited Uses of Outputs

You may not use Outputs to (a) violate any law or regulation, (b) deceive others about the source, authorship, or authenticity of the Output, (c) generate or distribute content that is defamatory, harassing, discriminatory, or infringing, or (d) make high-stakes decisions in regulated domains (including medical, legal, or financial advice to third parties) without qualified human review.

Your privacy is important to us. Our collection and use of personal information in connection with the Service is described in our Privacy Policy, which is incorporated into this Agreement by reference.

9.1Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or other operational reasons.

9.2Support

Support is provided by email at hello@supercase.ai. Premium support options may be available with paid subscriptions.

10.1Termination by User

You may terminate your account at any time through your account settings or by contacting support.

10.2Termination by Supercase

We may terminate or suspend your account immediately, without prior notice, for any reason, including if you breach this Agreement.

10.3Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account and data after a reasonable period, subject to our data retention policies.

12.1Disclaimer of Indirect Damages

12.2Cap on Direct Damages

12.3Exceptions

The limitations in Sections 12.1 and 12.2 do not apply to (a) your obligation to pay fees owed, (b) either party’s indemnification obligations under Section 13, (c) breach of confidentiality obligations, or (d) a party’s gross negligence, willful misconduct, or fraud.

You agree to indemnify and hold harmless Supercase and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of this Agreement.

14.1Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law principles.

14.2Agreement to Arbitrate

You represent and agree that you are entering into this Agreement for business purposes, not for personal, family, or household use. You and Supercase agree that any dispute, claim, or controversy arising out of or relating to this Agreement or the Service (each, a “Dispute”) will be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, rather than in court, except as provided in Sections 14.4 and 14.5. The arbitration will be conducted in Portland, Oregon, or by phone or videoconference at the election of either party. The arbitrator’s decision will be final and enforceable in any court of competent jurisdiction. The prevailing party shall be entitled to recover its reasonable attorneys’ fees and costs.

14.3Class Action Waiver

You and Supercase agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class proceeding.

14.4Small Claims Exception

Either party may bring an individual action in small-claims court for any Dispute within that court’s jurisdiction, in lieu of arbitration.

14.5Injunctive Relief Exception

Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or confidential information pending the outcome of arbitration. The state and federal courts located in Multnomah County, Oregon shall have exclusive jurisdiction over any such action.

14.6Opt-Out Right

You may opt out of Section 14.2 (Agreement to Arbitrate) and Section 14.3 (Class Action Waiver) by sending written notice to hello@supercase.ai within thirty (30) days of first accepting this Agreement. Your notice must include your full name, the email address associated with your account, and a clear statement that you are opting out of arbitration. Opting out will not affect any other provision of this Agreement.

14.7Severability

If Section 14.3 (Class Action Waiver) is found unenforceable as to any claim, that claim will proceed in court, but all other claims will remain in arbitration.

We may modify this Agreement at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Agreement.

This Agreement constitutes the entire agreement between you and Supercase regarding the Service. If any provision of this Agreement is found to be unenforceable, the remaining provisions will remain in full force and effect. Our failure to enforce any right or provision will not be considered a waiver of such right or provision.